Frequently asked questions
How do I transfer applications to the external SD card?
Transferring apps onto the external SD card is not possible. "Move to SD card" does not move the application to the external SD card, it moves it to a special section of the internal memory card (internal storage). This function is called APP2SD as it was originally designed for smartphones, where it was not possible to move data anywhere else than on the SD card. The applications on tablets move to the special section of the internal memory. Please, note that this section does not have an unlimited memory. Moreover, some applications do not support such kind of transfer.
How do I transfer applications to the external SD card?
Transferring apps onto the external SD card is not possible. "Move to SD card" does not move the application to the external SD card, it moves it to a special section of the internal memory card (internal storage). This function is called APP2SD as it was originally designed for smartphones, where it was not possible to move data anywhere else than on the SD card. The applications on tablets move to the special section of the internal memory. Please, note that this section does not have an unlimited memory. Moreover, some applications do not support such kind of transfer.
MultiPad 2 Pro Duo 7.0 How to perform Factory Data Reset / unlock the device?
1. Power off your tablet
2. Press and hold "VOLUME+" and "POWER" buttons. When device turn on release "POWER" button.
3. Navigate with "Vol+/-" and confirm selection with "Power" button.
4. Select wipe data / factory data reset.
Please notice that this action will erase all user data from the device memory.
MultiPad 2 Pro Duo 8.0 3G How to perform Factory Data Reset / unlock the device?
1. Power off your tablet
2. Press and hold "Vol+" button and press "Power" button
3. After green robot appears - press "Power" button
4. For navigation press "Vol-" button
5. For select file press "Vol+" button
6. Select wipe data / factory data reset.
Please notice that this action will erase all user data from the device memory.
MultiPad 2 Ultra Duo 8.0 How to perform Factory Data Reset / unlock the device?
1. Power off your device
2. Press and hold "Vol+" and "Power" buttons. When device turn on release "Power" button.
3. After you will see a green robot shortly press "Power" button.
4. Navigation is with "Vol -" and confirm choice it with "Vol +" button.
5. Select wipe data / factory data reset.
Please notice that this action will erase all user data from the device memory.
MultiPad 4 DIAMOND 7.85 3G*
1. Power off the tablet.
2. Press and hold "Vol+" button and press for ~5 seconds and release "Power" button.
3. For navigate in Select Boot Mode menu use the "Vol+" button, select Recovery and confirm selection with "Vol-" button.
4. After green robot appears - press "Vol-".
5. Navigation in recovery menu - "Vol+" and "Vol-", confirm selection with "Power" button.
6. Select wipe data / factory data reset.
Please notice that this action will erase all user data from the device memory.
MultiPad 4 Diamond 7.85 How to perform Factory Data Reset / unlock the device?
1. Power off the tablet
2. Press and hold "Vol+" button and press for 1 second and release "Power" button
3. After green robot appears - press and hold "Power" button and press and release "Vol+"
4. Navigation in recovery menu - "Vol+" and "Vol-", confirm selection with "Power" buttom
5. Select wipe data / factory data reset.
Please notice that this action will erase all user data from the device memory.
MultiPad 4 Quantum 10. 1 How to perform Factory Data Reset / unlock the device?
1. Power off your device
2. Press and hold Vol+ and Power button for 5 seconds
3. Navigate with Vol+/- buttons and confirm with Power button
4. Select wipe data / factory data reset.
Please notice that this action will erase all user data from the device memory.
MultiPad 4 Quantum 10.1 3G How to perform Factory Data Reset / unlock the device?
1. Power off your device
2. Press and hold Vol+ and Power button for 5 seconds
3. Navigate with Vol+/- buttons and confirm with Power button
4. Select wipe data / factory data reset.
Please notice that this action will erase all user data from the device memory.
MultiPad 4 Quantum 7.85 3G How to perform Factory Data Reset / unlock the device?
1. Power off your device
1. Press and hold Vol+ button and press and release Power button
2. After green robot appears - press Power button, you will see Recovery menu
3. Navigate with Vol- and confirm with Vol+
4. Select wipe data / factory data reset.
Please notice that this action will erase all user data from the device memory.
MultiPad 4 Quantum 7.85 How to perform Factory Data Reset / unlock the device?
1. Power off your device
2. Press and hold Vol+ and Power button for 5 seconds
3. Navigate with Vol+/- buttons and confirm with Power button
4. Select wipe data / factory data reset.
Please notice that this action will erase all user data from the device memory.
MultiPad 4 Quantum 9.7 How to perform Factory Data Reset / unlock the device?
1. Power off your device
1. Press and hold Vol+ and Power button for few seconds. Release all buttons when device turn on.
3. Navigate with Vol+/- buttons and confirm with Power button
4. Select wipe data / factory data reset.
Please notice that this action will erase all user data from the device memory.
MultiPad 4 Ultimate 10.1 3G How to perform Factory Data Reset / unlock the device?
1. Power off the device.
2. While holding Volume Up buttons press and hold Power button for 4 seconds. Keep holding Volume Up buttons till the device turns on.
3. Wait till the green robot appears on the screen. Press and hold Power button then press and release Volume Up button to access the recovery menu.
4. Use Volume Up/Down buttons to navigate through the menu and Power button to select.
5. Select wipe data / factory data reset.
Please notice that this action will erase all user data from the device memory.
MultiPad 4 Ultimate 8.0 3G How to perform Factory Data Reset / unlock the device?
1. Power off the tablet
2. Press and hold Vol+ button and power on the tablet by pressing Power button
3. After green robot appears - press Power button to enter Recovery menu
4. Select wipe data / factory data reset.
Please notice that this action will erase all user data from the device memory.
MultiPad 4 Ultra Quad 8.0 3G* How to perform Factory Data Reset / unlock the device?
1. Power off your tablet
2. Press and hold Vol+ button and press and release Power button
3. After green robot appears - press Power button, you will see Recovery menu
4. Navigate with Vol- and confirm with Vol+
5. Select wipe data / factory data reset.
Please notice that this action will erase all user data from the device memory.
MultiPad 7.0 HD How to perform Factory Data Reset / unlock the device?
1. Power OFF the device.
2. While holding "VOLUME+" buttons press POWER button. Keep holding "VOLUME+" buttons till the device turns ON.
3. Use "VOLUME+/-" buttons to navigate through the menu and POWER button to confirm your choice.
4. Select “wipe data/factory reset” > “delete all user data”.
This action will erase all data, settings, applications out of your device.
MultiPad 7.0 PRO Duo How to perform Factory Data Reset / unlock the device?
1. Power off your device
2. Press and hold "Vol+" and "Power" button to switch on your device
3. After you will see a green robot shortly press "Power" + "Vol+" buttons. You will see a blue font recovery menu
4. Navigation is with "Vol+/-" and confirm choice it with "Power" button.
4. Select wipe data / factory data reset.
This action will erase all data, settings, applications out of your device.
MultiPad 7.0 Prime + How to perform Factory Data Reset / unlock the device?
1. Power off the device.
2. While holding Volume Up button press and hold Power button. When the device turns on, release Power button while still holding Volume Up until the device boots to the recovery mode.
3. Use Volume Up/Down button to navigate through the recovery menu and Power button for confirmation.
4. Select wipe data / factory data reset.
This action will erase all data, settings, applications out of your device.
MultiPad 7.0 Prime Duo 3G How to perform Factory Data Reset / unlock the device?
1. Power off the device.
2. Press and hold Volume Up & Power button until the device turns on.
3. When the green robot appears, press Power button. The recovery menu appears.
4. Use Volume Up/Down button to navigate through the menu and Power button for confirmation.
5. Select wipe data / factory data reset.
Please notice that this action will erase all user data from the device memory.
MultiPad 7.0 Ultra Duo How to perform Factory Data Reset / unlock the device?
1. Power off the tablet
2. Press and hold Vol+ and Vol- and at the same time press and release Power button
3. Select wipe data / factory data reset.
This action will erase all data, settings, applications out of your device.